The latest information about Capital Machinery Limited
Campaign: Guaranteed Inspection 3-4-5 Time: March 1, 2024, to May 31, 2024. Implementation Details: Applicable Brand and Product Categories: Caterpillar brand excavators and wheel loaders sold by Capital Machinery Limiyed. Location of machine: From north of Hsinchu to Keelung, including Hsinchu County/City, Taoyuan City, New Taipei City, Taipei City, and Keelung City. For machine meeting the below criteria, within the warranty period and encountering downtime (inoperable) while having signed the CapitalCare (maintenance contract), please complete the "Online Repair" process through the official LINE account of Capital Machinery Limited (@cmltw) under the "Service" menu. (Please refer to the repair process at the end.) Online Repair acceptance time via CML official LINE account : Monday to Friday, 08:30 to 16:00. For those meeting the above requirements, Capital Machinery Limited promises to respond by phone within 30 minutes of receiving the online repair application and dispatch personnel to the site within 4 hours after the end of that phone call for relevant inspections of the machinery. (The time record in the CML repair system is the sole reference.) If the commitment in 5. cannot be fulfilled, Capital Machinery Limited needs to provide a NT$5,000 voucher within 10 working days from the day after the first on-site inspection. This voucher can be used to offset subsequent orders with CML, for parts, consumables, and labor costs exceeding NT$5,000 in pretax sales amount. Therefore, this voucher cannot be refunded or exchanged for cash of equal value, nor can it be transferred to other companies for use. The validity period of the voucher is one year from the date of issue, after which it will expire automatically and cannot be extended. Please click the following link for the repair process: Repair Process SOP The above campaign information is based on the Chinese text only. In case of any discrepancies or omissions, all interpretations shall be subject to CML's explanations.
It is with great happiness to announce that Dick Liu has been awarded the Employee of the Month for January 2024. Dick is a customer focused professional, and has earned the trust and respect of our largest customer CSC for his dedication and determination. He also however has shown great teamwork and company spirit with an extremely proactive approach toward marketing activities, helping to promote the capabilities and strengths of CML. Thank you Dick for your hard work, and keep up the great work through 2024 and beyond!!
The goal of Cat® Remanufacturing is to extend the lifespan of your equipment, reduce maintenance costs, and simultaneously decrease the demand for new components. This concept encompasses various types of components, ranging from engines and drivetrain systems to hydraulic assemblies.
Congratulations to York for being awarded the Best Employee of December at CML! York is a highly skilled, dedicated professional, who consistently displays an outstanding level of focus toward our customers. He also has maintained a high level of professionalism toward internal requirements, and notably also, provided excellent leadership throughout the process of retaining the 5 Star rating during the Contamination Control audit process. Thanks for your efforts, York!!
Hi, dear friends! Today, we're excited to share part 2 of our unboxing series with you ▶️▶️ Unboxing Tainan Overhaul Center! Following the previous unboxing at our headquarters, we're switching perspectives to take you on a first-person tour of our overhaul center located in Shanhua, Tainan. This unboxing focuses on showcasing the CAT factory-certified five-star workshop environment we've established! We believe many of you are curious about our internal setup, so without further ado, let's take a look together~
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