中華機械-TECHNOLOGY

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CAT CONNECT

EQUIPMENT MANAGEMENT

CONSTRUCTION TECHNOLOGY

REMOTE TROUBLESHOOTING

Improve jobsite efficiency with remote diagnostic testing

REMOTE TROUBLESHOOTING allows CML to run testing while the machine is operating. Once the problem is identified, a technician can fix it with the correct parts and tools the first time, saving time and money. Remote Troubleshoot decreases maintenance time and keeps your machine running with maximum efficiency.

Benefits

Reduce Service Time

Allow repairs to be performed in the shortest time, in a single visit, with the correct parts, tools and information.

Reduce Downtime

Remotely run machine diagnostic testing while the machine is in operation and decrease downtime waiting for a technician to diagnose the machine.

Optimize Efficiency

Ensure machine faults are repaired as soon as possible to enhance machine performance and decrease non-reporting or data quality issues by 10%.

Advantage：
A Remote Troubleshoot session is initiated via the Remote Services website, using a unique link. The machine must be powered on, and can be in operation during Troubleshoot session. During the session, the dealer will receive critical, real-time information on the machine. Technician of CML can then arrive on the job site with the necessary parts and tools to perform the required repairs, rectifying any issues quickly and efficiently.

Introduction CAT Remote Services

Introduction CAT Remote Troubleshoot

REMOTE TROUBLE SHOOTING INQUIRY